Machinence trains an AI agent on your business in minutes, then it answers every customer, instantly, in 60+ languages, right on your website or online store. Humans step in only when it truly matters.
Machinence does not just reply. It understands, resolves, escalates, and learns. Here is what is running under the hood.
Trained on your docs, FAQs and past conversations, it answers from your real knowledge, with sources, not guesses.
Detects frustration, complex cases and high value customers, then routes to the right human with full context attached.
Every conversation makes it smarter.
Auto detects and replies natively.
Not just chat. It gets things done.
No code and no engineers. Train Machinence on what you already know, give it a personality, then drop one line of code onto your website or online store, and it starts answering customers straight away.
Point Machinence at your website and it builds its own knowledge base from your pages, automatically. Upload PDFs and documents, paste in your FAQs, policies and pricing, then add, edit or remove any entry whenever something changes.
Give your agent a name, a face and a personality. Match your brand colours, choose which side the chat bubble sits on and write its welcome message. Need cover for different jobs? Spin up a whole team of agents.
Set the tone, casual, professional or friendly, then choose its jobs. It can answer questions, capture leads, recommend products, book appointments and hand off to your team the moment a real person is needed.
Paste one line of code onto your site or online store and your agent is live, replying instantly, around the clock. Track every conversation, lead, booking and handoff from a single dashboard, with full transcripts for each agent.
A scripted bot frustrates. A human only team cannot scale. Machinence is the middle that finally works.
Everyone else charges for every single chat, so the better your support gets, the bigger your bill grows. Machinence gives you 100 or 300 chats a month, depending on the plan you choose, and every chat is included. No per-conversation fees, no surprise extras, ever.
| Provider | How they bill | Cost per chat | ~ At 300 chats / mo |
|---|---|---|---|
| Intercom Fin | Per AI resolution | ~$0.99 | ~$297 |
| Zendesk AI | Per resolution + seat fees | ~$1.50–2.00 | ~$450–600 |
| Freshdesk Freddy AI | Per session* | ~$0.10 | ~$30* |
| Ada | Per interaction | ~$1–3.50 | up to ~$1,050 |
| Salesforce Agentforce | Per conversation | ~$2.00 | ~$600 |
| Gorgias AI Agent | Tiered per resolution | ~$0.60–1.27 | ~$180–381 |
| Decagon | Enterprise platform fee | $50k+/yr | ~$4,000+/mo |
| Machinence | One plan, every chat included. You get 100 or 300 chats a month, depending on the plan you choose. No per-chat fees, no extras. | ||
Competitor pricing as publicly listed (USD); monthly figures are estimates for 300 resolved conversations. *Freshdesk bills per session with tighter usage caps and limited capability. With Machinence, every chat is included in your plan, 100 or 300 a month depending on the plan you choose, with no per-conversation fees and no extras.
Customers decide in seconds whether they trust you. Here is what an always on agent does for your business.
90% of buyers say an immediate response is important when they have a question. Yours get one in under 2 seconds, day or night.
Up to 80% of repetitive questions are resolved automatically, so your people spend their time on the conversations that actually grow revenue.
67% of shoppers walk away from a brand after one slow or unhelpful support experience. Capture and keep them instead.
From Lisbon to Tokyo, growing brands trust Machinence to carry their front line, day and night.
"Our resolution rate jumped overnight and the team finally stopped drowning in repeat tickets. It feels like we hired five people."
"It answers customers in their own language while I sleep. For a small team selling worldwide, that alone paid for itself."
"Setup took an afternoon. By the next morning it was closing most of our chats on its own, with sources attached."
"Customers cannot tell it is AI, and the handoffs to my team arrive with full context every single time. No more repeating themselves."
"Predictable pricing was the clincher. No more bills that balloon the moment we have a busy week. We budget once and forget it."
"Response times went from hours to seconds. Our review scores climbed within the first month and have stayed there since."
Deploy an agent trained on your business in minutes. Start your 7 day free trial today and cancel any time. A card is required to begin.
Most teams are live in under 15 minutes. Point Machinence at your website or upload your docs, drop one snippet into your site, and the agent is answering questions immediately. No developers, no training data prep.
No. Machinence answers strictly from your approved knowledge and cites its sources. If it is not confident, it says so and hands off to a human rather than guessing.
It detects frustration, complexity or high value customers and routes the conversation to the right agent, with a full summary and transcript attached, so nobody has to repeat themselves.
Anywhere you have a website or online store. You paste one line of embed code and the chat widget appears, no plugins or developers needed. The same agent works across every page of your site, remembering each visitor as they browse.
Yes. Data is encrypted in transit and at rest, your knowledge is never used to train shared models, and Scale plans include SSO and audit logging for compliance teams.
One chat is a single customer conversation, however many back and forth messages it takes to resolve. Follow up questions in the same thread are never charged twice. You are billed by conversation, not by message.
Your agent never stops. If you regularly need more, simply move up to a plan with more chats included. Every chat is part of your plan, so there is never an overage charge, an add-on fee or a surprise invoice at month end.
Yes. Move from the 100 chat plan to the 300 chat plan, or a larger plan, whenever you need to, in one click. Whatever plan you are on, every one of its chats is included, with nothing extra to buy.
Most tools charge for every resolution, so the better your support performs, the bigger your bill. We think that is backwards. A flat plan with chats included keeps your costs predictable while your agent quietly does more and more.
